Terms and Conditions
Transparent care starts here. Read our terms and conditions to understand your rights, warranties, and the “Success Together” protocol at Hayat Laviva Clinic.
Deciding to travel to Istanbul for dental work is an empowering step toward a healthier, more confident future. However, every professional medical relationship must be built on a foundation of mutual understanding and legal clarity. When you review our terms and conditions, you aren’t just reading “fine print”—you are discovering the framework of our commitment to you. For patients traveling from the UK, USA, and Europe, understanding these policies is the first step in ensuring a predictable and high-quality outcome.
At Hayat Laviva Clinic, our “Success Together” philosophy is rooted in total transparency. We believe that clinical excellence must be matched by administrative integrity. In 2026, the world of dental tourism has become more sophisticated, and our terms and conditions have been updated to reflect the highest international standards of patient protection, data privacy, and surgical accountability. This guide provides a human-centered breakdown of our policies, ensuring you feel secure from your first consultation to your final reveal.
1. The “Success Together” Consultation Agreement
The clinical relationship begins long before you arrive in Turkey. Our terms and conditions outline the nature of the initial digital assessment.
- Preliminary Nature: Every quote and treatment plan provided via email or WhatsApp is “preliminary.” It is based on the photos and 2D panoramic X-rays you provide.
- The Final Verification: The binding medical plan is only finalized after an in-person examination at our Istanbul clinic, which includes mandatory 3D CBCT scanning.
- Biological Variability: If our advanced in-house diagnostics reveal underlying bone loss or infections not visible in your initial photos, our surgeons reserve the right to modify the plan in the interest of your biological safety.
2. All-Inclusive Package and Payment Terms
We believe in a “Zero Hidden Costs” experience. Our terms and conditions ensure financial transparency.
- Fixed Pricing: Once you receive a “Final Quote” based on your 3D scans, that price is locked. It includes your surgery, materials, 5-star hotel, and VIP transfers.
- Payment Methods: In 2026, we accept major credit cards, bank transfers, and cash in various currencies (GBP, EUR, USD).
- VAT and Taxes: All prices quoted are inclusive of local medical taxes. There are no surprise “administrative fees” added at the end of your treatment.
3. The Hayat Laviva Global Warranty Policy
The most important part of our terms and conditions for long-term peace of mind is the warranty section.
- Implant Warranty: We exclusively use elite brands like Straumann and Nobel Biocare, which carry a global lifetime warranty on the implant screw itself.
- Laboratory Work: Our Zirconium crowns and E-max veneers are covered by a multi-year warranty against manufacturing defects or fractures, provided the patient follows standard oral hygiene protocols.
- The “Material Passport”: Every patient receives a physical or digital document containing the serial numbers and brands of their restorations. This ensures any dentist in the world can identify your materials in the future.
4. Scheduling, Cancellations, and Rescheduling
Because we operate as a boutique clinic with limited daily slots, our terms and conditions regarding scheduling are designed to respect both our surgeons’ time and your travel itinerary.
- Booking Deposit: A small, refundable booking deposit may be required to lock in your VIP transport and 5-star hotel suite.
- Cancellation Window: If you need to cancel your trip, we request a notice period (typically 7–14 days) to allow us to refund your deposit or reschedule your VIP logistics without penalty.
- Flight Delays: We understand that travel in 2026 can be unpredictable. If your flight is delayed, our VIP transport team will wait for you, and we will adjust your clinical appointments at no extra cost.
5. Comparison: Standard Contracts vs. Hayat Laviva Terms
| Feature | Generic Dental Contract | Hayat Laviva Terms & Conditions |
| Price Quotes | Often subject to “extra” fees | All-Inclusive & Transparent |
| Warranties | Verbal or “Limited” | Written & Material-Specific |
| Specialist Level | General Dentists | Maxillofacial & Prosthodontic Specialists |
| Aftercare | Local only | Lifetime Digital Aftercare Support |
| Material Proof | None provided | Full Material Passport Provided |
6. Patient Responsibilities and Aftercare Compliance
A “Success Together” outcome requires a partnership. Our terms and conditions include the patient’s role in the healing process.
- Honest History: You must provide a full and honest medical history, including any history of smoking, diabetes, or medications that might affect bone healing.
- The Healing Protocol: Patients must follow the post-operative instructions provided by our surgeons—specifically regarding diet (soft foods only) and oral hygiene during the first 6 months.
- Routine Maintenance: The warranty is dependent on the patient maintaining regular dental check-ups (at least once a year) in their home country.
7. Realistic Medical Guidance: The “Fit to Fly” Rule
Safety is our primary terms and conditions pillar. We do not compromise on surgical recovery.
- Clinical Clearance: You will not be cleared to fly until our surgeons have performed a final hemostasis (bleeding) and suture check.
- No Shortcuts: If a procedure requires a 7-day stay for biological safety, we will not “rush” it into 4 days. We prioritize the structural integrity of your smile over airline schedules.
- Digital Follow-up: As part of our terms, you agree to send “recovery photos” via WhatsApp at the 1-month, 3-month, and 6-month marks so our team can monitor your progress.
Why Choose Hayat Laviva Clinic?
Our terms and conditions are not designed to protect the clinic from the patient, but to protect the success of the treatment.
- Clinical Integrity: We use only Swiss and German materials (Straumann, Ivoclar) that meet the world’s highest safety standards.
- Expert Oversight: No generalists; your plan is managed by Maxillofacial and Prosthodontic experts.
- VIP Journey: Our terms cover every aspect of your trip, ensuring your 5-star hotel and private transfers are as professional as your surgery.
- Success Together: We view you as a partner. Our terms are written in plain English, ensuring you have total clarity before you ever board a plane.
🏁 Your Safe Smile Journey Starts with Clarity
Transparency is the first step toward a life-changing transformation. By reviewing our terms and conditions, you are ensuring that your journey to Istanbul is built on trust, logic, and professional medical standards. In 2026, world-class dentistry is closer and more secure than ever.
Ready to start your consultation? Contact Hayat Laviva Clinic today for a Free Digital Assessment. Send us your X-rays or photos, and we will provide you with a transparent “Success Together” plan—including our full policy documentation.
❓ FAQ: Terms and Conditions
1. What are the terms and conditions in a dental clinic?
They are the formal rules and agreements that define the relationship between the clinic and the patient. They cover pricing, warranties, cancellation policies, and the responsibilities of both the doctor and the patient.
2. Is my dental warranty valid in my home country?
Yes. At Hayat Laviva, we use global brands like Straumann. We provide you with a Material Passport that allows any qualified dentist in the UK, USA, or Europe to verify the brand and serial number of your implants or crowns.
3. What happens if I am not happy with the result?
Our terms and conditions include a “Trial Fit” stage. We do not permanently bond your veneers or crowns until you have viewed them in the mirror and approved the shape, shade, and fit. Success is a shared decision.
4. Are there any hidden costs I should know about?
No. At Hayat Laviva, our quotes are “All-Inclusive.” This means the price we give you covers everything from the 3D scans and medications to the VIP transport and 5-star hotel.
5. What is the cancellation policy for my trip?
According to our terms and conditions, you can typically reschedule or cancel your trip with a full refund of your booking deposit if notice is given within our specified window (usually 7–14 days).
6. Do I need to pay for my treatment upfront?
No. While a small deposit may be required to secure your VIP logistics, the balance of your treatment is typically paid after your initial in-person consultation in Istanbul.
7. How does the “Lifetime Warranty” work on implants?
The lifetime warranty covers the physical integrity of the implant screw itself, as provided by manufacturers like Straumann or Nobel Biocare. The clinical success of the implant depends on the patient following proper aftercare and hygiene protocols.